jaya8 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jaya8 ("jaya8", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the jaya8 online betting and casino platform available at jaya8.io ("Platform"). This Policy forms part of the jaya8 Terms & Conditions and should be read alongside that document.

jaya8 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection standards. We recognise that privacy is a fundamental right and we have built our data practices around the principle of collecting only what is necessary, using it only for the purposes stated, and protecting it at all times with appropriate technical and organisational measures.

2. Data Controller

jaya8 operates as the data controller in respect of all personal data collected through the jaya8 Platform. As data controller, jaya8 determines the purposes and means of processing your personal information. If you have any questions about how your data is handled, or wish to exercise any of your data rights, the primary point of contact is:

• Platform Name: jaya8
• Website: jaya8.io
• Data Enquiries Email: [email protected]
• Support Hours: 24/7, every day of the year

3. Personal Data We Collect

jaya8 collects the following categories of personal data from users. The specific data collected varies depending on how you use the Platform and which services you access.

Category	Data Types	Purpose
Identity Data	Full name, date of birth, National ID (NID) number, passport number	Account registration, age and identity verification (KYC)
Contact Data	Email address, mobile phone number, residential address	Account communications, support, notifications
Financial Data	bKash / Nagad / Rocket / Upay mobile wallet numbers, Visa / Mastercard details (masked), transaction history	Processing deposits, withdrawals, fraud prevention
Gaming Data	Bet history, game activity, session durations, wagering amounts, win/loss records	Account management, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type and version, operating system, time zone, cookie identifiers	Platform security, fraud detection, performance optimisation
Communications Data	Support chat records, email correspondence, complaint history	Customer support, dispute resolution, quality assurance

4. How We Collect Your Data

jaya8 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or filling in any form on the Platform.
• Automated technologies: Technical data such as IP addresses, device identifiers, and browsing behaviour collected automatically when you access the jaya8 Platform through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity and fraud verification data received from third-party KYC and payment processing partners in the course of verifying your account or processing a transaction.
• Transaction records: Payment data shared with jaya8 by mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when you make deposits or withdraw funds.

5. How We Use Your Personal Data

jaya8 uses your personal data for the following purposes:

• To create and manage your jaya8 account and verify your identity in accordance with our Know Your Customer (KYC) obligations.
• To process deposits, withdrawals, and all financial transactions on your account accurately and securely.
• To deliver the betting, casino, and gaming services available on the jaya8 Platform, including cricket betting, live casino, slots, and promotional games.
• To monitor gaming activity for responsible gaming purposes, including the detection of problematic gambling patterns and the enforcement of responsible gaming tools such as deposit limits and self-exclusion.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities on the Platform.
• To provide customer support and to resolve disputes, complaints, and technical issues raised by users.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and system updates.
• To send you promotional and marketing communications about jaya8 offers, bonuses, and new features — only where you have explicitly opted in to receive such communications.
• To analyse usage patterns and technical performance data to improve the jaya8 Platform and user experience.
• To comply with applicable legal, regulatory, and financial compliance obligations.

6. Legal Basis for Processing

jaya8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the jaya8 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality and performance of the jaya8 Platform, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing and promotional communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

jaya8 does not sell, rent, or trade your personal data with third parties for their own commercial purposes. jaya8 may share your personal data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:

• Payment processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify the identity, age, and eligibility of jaya8 users as part of our KYC process.
• Fraud prevention and AML services: Specialist providers engaged to detect and prevent fraudulent transactions and money laundering activity.
• Technology and platform providers: Service providers that host, maintain, and support the technical infrastructure of the jaya8 Platform, under strict data processing agreements.
• Game content providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose games are made available on jaya8 may receive limited technical data for game delivery and integrity purposes.
• Legal and regulatory authorities: jaya8 may disclose personal data to law enforcement, government bodies, or regulatory authorities where required to do so by applicable law or in response to a valid legal demand.

8. Data Retention

jaya8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Account data: Retained for the duration of your account and for a period of up to 5 years following account closure, to meet financial record-keeping and compliance obligations.
• Transaction and gaming records: Retained for a minimum of 5 years from the date of each transaction or gaming session, in compliance with financial and anti-money laundering requirements.
• KYC and identity documents: Retained for up to 5 years following account closure or the completion of the KYC process, whichever is later.
• Customer support records: Retained for up to 3 years from the date of the final communication in a support interaction.
• Technical and log data: Retained for up to 12 months from the date of collection, unless retained longer for security investigation purposes.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an individual. Where anonymisation is applied, the resulting data may be retained indefinitely for analytical purposes.

9. Data Security

jaya8 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the jaya8 Platform.
• Encryption of sensitive data fields (including passwords and payment information) at rest in our databases using industry-standard encryption algorithms.
• Strict role-based access controls limiting access to personal data to jaya8 staff and contractors who require it to perform their job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the jaya8 Platform and supporting infrastructure.
• Monitoring of system activity for unusual patterns that may indicate unauthorised access or a data security incident.
• Documented incident response procedures for managing and notifying affected users in the event of a confirmed data breach.

While jaya8 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — please use a strong, unique password for your jaya8 account and never share your login credentials with any other person.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. jaya8 uses cookies and similar technologies (including web beacons and local storage) to make the Platform function correctly, to remember your preferences, and to gather information about how the Platform is used.

10.2 Types of Cookies Used by jaya8

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent fraudulent activity. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and display options, so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised information about how users interact with the jaya8 Platform, helping us identify and resolve technical issues and improve user experience.
• Performance cookies: Used to measure page load times, identify technical errors, and optimise Platform performance across different devices and connection types.

10.3 Managing Cookies

You may configure your browser to refuse all or some cookies, or to alert you when websites attempt to set or access cookies. Please note that disabling strictly necessary cookies may prevent you from logging in to your jaya8 account or using core Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11. Your Data Rights

As a user of the jaya8 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jaya8 at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that jaya8 holds about you, along with information about how that data is being used.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected. This right is subject to jaya8's legal obligations to retain certain data.
• Right to Restriction of Processing: You have the right to request that jaya8 restricts its processing of your personal data in certain defined circumstances, for example where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on jaya8's legitimate interests, including objecting to direct marketing communications at any time.
• Right to Withdraw Consent: Where jaya8's processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

12. Minors and Age Restriction

The jaya8 Platform is strictly for adults aged 21 years and older. jaya8 does not knowingly collect personal data from individuals under the age of 21. If jaya8 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be suspended immediately and all associated personal data will be deleted without delay.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to jaya8, please contact us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Privacy Policy

jaya8 reserves the right to update, revise, or replace this Privacy Policy at any time. When material changes are made to this Policy, jaya8 will notify registered users by email or by displaying a prominent notice on the Platform. The updated Policy will take effect from the date specified in the notice, which will be no less than 7 days after notification, except where earlier implementation is required for security or legal reasons.

The date at which this Privacy Policy was most recently updated is displayed prominently at the top of this document. We encourage you to review this Policy periodically to stay informed about how jaya8 handles your personal data. Your continued use of the jaya8 Platform after a revised Policy takes effect constitutes your acceptance of the updated terms.

14. Contact and Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaya8 handles your personal data, please contact our support team. We are available 24 hours a day, every day of the year, and aim to respond to all privacy-related enquiries within 2 business days.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Response Time: Within 30 days for formal data rights requests; within 2 hours for general support enquiries
• Support Language: English
• Support Hours: 24/7, every day of the year